Terms and Conditions revised July 2024

By accepting our quotation or by using this website you agree to be bound by the terms & conditions of Dab Hand exterior cleaning.

Payment Terms

You are required to pay within 7 days of the cleaning date. We accept payment by bank transfer, direct debit, card payment and cash.

If non payment exceeds 30 days Dab Hand Exterior cleaning reserve the right to suspend your cleaning. If we then fail to receive monies owed within 90 days, we will pass on your details to a collection agency to recover the debt, you will then be liable for all related charges, collection agency fees and court related fees.

Weather

Our pure water systems work in nearly all weathers, therefore weather conditions are not an acceptable reason for postponing our services. We offer an all year round regular service. We will clean your property in most weather conditions including rain and very low temperatures. High winds heavy rain and deep snow do effect our services & schedule.

Access

Should we be unable to access any part of your property due to locked gates we will clean the accessible areas such as the front & sides and charge accordingly. If we’ve only cleaned your front windows due to a locked gate you can book a rear window clean on our customer service page.

If we deem it safe to do so our operators will from time to time will gain access to your property by unlocking your access gate. If you do not wish us to do this please complete the contact form on the customer service page so we can keep your preference on our records.

We will endeavour to clean all windows, but if we deem any windows to be inaccessible or unsafe to clean, we will not clean them.

Please do not ask our window cleaners to carry out unsafe working practises. They do not use ladders for window cleaning or climb on or over fences, roofs and garages.

Due to insurance liabilities we will be unable to move obstacles such as but not exclusive to: flowerpots, garden furniture etc. If these or any other items restrict access to an area of your property we will be unable to clean it.

Due to previous insurance claims we do not bring our water hoses through the main part of your property (through garage is ok) or climb over fences. We do offer a “front windows only” service for properties with no rear access.

Cleaning Frequencies

Dab Hand exterior Cleaning ask for window cleaning customers to state clearly if the services requested are intended as a “one off clean”. If not it is assumed a verbal maintenance contract has been initiated for 4 or 8 weekly window cleaning and you will be obliged to have a minimum of 3 cleans before cancellation of the services can be requested. The total price for the 3 cleans will become payable in full if you cancel our services before the 3 cleans have been completed.

We are happy to supply a schedule of visit dates for our domestic customers, however this is a guide indicating the week commencement date when we plan to visit, we cannot be held to a specific date or time. With such factors as public holidays, extreme weather, staffing levels, etc, it is not always possible to supply an exact date.

Our regular window cleaning round is approximately 4 or 8 weekly ( some customers are on 6 weekly) . Staff holidays, sick leave and bad weather can effect our schedule. Also at the end of each year we optimise our rounds so your last clean of the year or your first clean of the new year may be early or later than usual. Please allow some flexibility.

Skipping

We know sometimes things incur and you may wish to skip a clean, please give us as much notice as possible so we are able to cover more work, this cannot be done once we have sent you the reminder text we may not be able to reschedule your clean until your next clean date to work load and rounds. This may incur a slightly higher fee due to time between cleans. Skipping more than once may results in us removing you from scheduled visits to enable us to fill the slots. 

Damages

Our window cleaners do not accept liability for damage caused by decorative or structural defects at your property, such as, but not limited to, ill fitting windows, doors, fascias, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, loose stuck on lead, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Our window cleaners accept no liability for decorative bars coming loose or falling from the exterior of the glass. If these bars are correctly installed our brushes will not damage them in any way. If they do become loose or fall off it’s because the adhesive is not bonding correctly with the glass. This is because over time the double sided tape used to stick the bars to your glass loses it’s adhesion.

Scratched window sills: Over time your upvc window frames will start to oxidise and slowly lose their colour. Your windows sills will be the most effected. When we are cleaning your windows our brush head which is made from soft plastic with nylon bristles may remove some of the oxidation. This may look like scratches but in fact it’s just where the grey oxidation has been removed. We will not be held responsible for returning your windows back to “as new” condition.

Scratched glass: The brushes we use are specifically designed for window cleaning and are made of a soft plastic head stock with nylon bristles. There is nothing on the brush which can scratch your glass. There are no metal parts on the brush. If you feel that we have caused damage to your glass we will bring over a brush and ask if you can scratch the glass again. If you succeed we will pay to replace the glass.

Due to previous insurance claims we no longer bring our water hoses through the main part of customers houses but we can go through garages. If your house has no other means of rear access other than going through the living area of the house we do offer a front windows only service.

24 Hour Guarantee

Dab Hand exterior cleaning offers a 24 hour guarantee against any work carried out. If you are not 100% satisfied we will come back and re-clean for free. To qualify for a free reclean you must contact us within the 24 hour time period. To book a free re-clean just complete the contact form on our “Customer Service” page. A call out charge of £40.00 may be applied if we return to clean and we find it’s the inside of the windows that are dirty or the double glazed unit has failed and the dirt is on the inside of the unit.

Achieving optimum cleaning results may require a few cleans. For example, detergent residues from previous traditional window cleaning methods may initially cause slight spotting. Leaching can also occur from trickle vents, beading and heavily soiled frames, however in most cases, this will cease after a couple of cleans, once the dirt is removed fully from the frame areas.

Cancellation

If you wish to cancel our services please provide at least 5 days notice via post or email before the next scheduled date. Failure to do so will result in a 100% charge for any work scheduled within this period. Cancelling your GoCardless direct debit at your bank does not automatically cancel your window cleaning.

Dab Hand Exterior Cleaning will send an SMS text message the evening before the day of cleaning to remind you to unlock your gates and close your windows/vents for the day. This message is automated and cannot be replied to. Any cancellation notice received after this text message will not be acted upon. Our offices close at 5.00pm and reopen at 9.00am the next day.

Right To Refuse Work

Dab Hand Exterior Cleaning reserve the right to refuse certain work/jobs even if we have taken payment in advance from you for the service to be carried out. The advance payment does not constitute a verbal or written contract between us. If we refuse the work/job on sight a full refund of any monies will be paid.

Email Communications

By using Dab Hand exterior cleaning  for your chosen service we may email you to inform you of various offers we are promoting. If you do not wish to receive any emails please email us at dabhandkent@gmail.com with the following subject line: “Please remove me from your email list”.

Privacy & Cookie Policy

Our privacy & cookie policy is available to view at the bottom of this website.

We reserve the right to amend these terms and conditions without notice.